There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a support ticket system. It’s the easiest medium of correspondence for a variety of reasons. In case no customer care staff representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always be received. Besides, you can copy and paste extensive pieces of info without having to worry about printing mistakes, and if a certain problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the same location, so each party can always follow the steps taken by the other one. The negative side of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, which means that if you have to supply info or to follow guidelines, you’ll need to use at least 2 different interfaces and this number can rise in case you would like to administer multiple domains. Furthermore, lots of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting an answer.