A 60 minutes Ticket Answer Guarantee
Each ticket you submit to the client help team will be attended to in approximately 60 minutes. All general inquiries are going to be replied to straight away. Nonetheless, if the service inquiry you have sent needs assistance from a skilled technician, we are going to address the ticket to him and will inform you about the delay.
Professional Technical Assist Service
Our customer assist Department is going to be on duty for you 24/7 to to attend to all assistance request tickets that you submit. We offer technical support for all the packages that are pre–configured on your web server. These include our in–house developed Web Hosting Control Panel, the selected OS plus the server management panel (with regards to the VPS type).
An Educational Help Section
In the Web Hosting Control Panel that is offered completely free with your virtual server, you can easily find an instructional Help zone, which incorporates all you should know about controlling your web sites and software packages. We have introduced a wide array of how–to content articles and video tutorials that illustrate the essential site supervision duties in an easy to read manner.