24/7 Customer Support
Why is the provision of a good quality customer support service crucial on today?s web hosting marketplace? Which are the traditional customer support channels?
The accessibility to the customer and tech support that a shared web hosting company offers will tell you a lot for the services they provide as well. When you are allowed to use only emails or tickets, you have most probably discovered some reseller and not the web hosting provider. When this is the case, you'll probably have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the actual hosting company for additional help. If the provider can provide different means of communication with short response time available at any moment, they're most likely the top provider, not a reseller. So you'll get timely assistance and top quality support since they will have immediate access to the servers where your account is. Whatever the problem - sales or technical, it is always much better to be able to contact your web hosting company directly through your preferred way of communication.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all of our shared web hosting
plans are twenty-four-seven, which means that you can forget about waiting for several days in order to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email message. If you currently have an account, you are able to open a support ticket on top of the other three options for contact. You're able to choose the most appropriate way to contact us based on where you are or the equipment you use. We are able to help you for almost any webhosting-related question that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive quick support, especially if your website is not working as it should be for whatever reason. All our Linux semi-dedicated servers
include 24/7 customer and tech support, consequently in case anything happens, you can use a number of methods to contact us - phone line with a couple of local numbers around the globe, live chat, emails and support tickets. The first two methods are for pre-sales, billing and common issues, so that if you don't have an account yet, for example, you are able to find extra info regarding our solutions, or we will help you with less difficult technical issues. The other two options are for strictly tech problems or everything that is more time-consuming because it is easier to follow the correspondence between you and our technical support team. The warranted maximum reply time for them is only an hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day so as to get support as you may need to do with various other providers.
24/7 Customer Support in VPS Servers
When you use our Linux VPS web hosting service
, you won't have to wait for more than 1 hour so as to receive assistance for any type of issue that you may encounter with the server or the software which comes pre-installed with it. We warrant this short response time for all the support tickets that you open from your billing Control Panel or email messages which you send to our tech support team. Furthermore, we have local phone numbers in a number of countries worldwide and a live chat service where we are able to help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the different means of communication, so regardless what your question or problem is, there'll always be someone to help you out promptly. When you need help with third-party software, that you cannot install or which gives you problems, you're able to take full advantage of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server
through our company, you will be able to get in touch with us at any time using a number of channels and the max time that you'll have to wait for a response is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can help you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a technical matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. If you have any kind of common questions or you would like to find out about our web hosting solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. If you'd like to have help with third-party software that you cannot deploy or run efficiently, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.